General terms - Minimonkey

General terms Minimonkey

Contained herein are the general sales, delivery, and payment terms and conditions for the trading company minimonkey, established in Amsterdam and registered with the Amsterdam Chamber of Commerce as business number 34243852.

1. General
1.1 The following sales, delivery and payment terms apply to all deliveries and services.
1.2 By placing an order the customer agrees to the general terms & conditions listed below.
1.3 All rights, obligations, offers, orders, and agreements entered into under these Terms & Conditions are subject exclusively to Dutch law.

2. Pricing
All prices on the minimonkey website (minimonkey.com) are in euro and inclusive of VAT and costs for shipping within the Netherlands. For shipping to locations outside the Netherlands minimonkey will add the required shipping costs to the invoice.

3. Orders and Payments
3.1 Directly after an order is placed the customer will receive an email confirmation including order details and the total cost.
3.2 The customer can make payment to minimonkey in several ways. All payment methods are available on this website in the ‘Payment’ section. If the customer orders via our website, payment can be made by Credit Card, PayPal or with a bank transfer to ABN Amro bank account number NL98 ABNA 0476728479 in the name of minimonkey in Amsterdam.
3.3 Customer order payment must be completed within 7 workdays after the order date. During this time the ordered item is reserved for you. If at the end of this period minimonkey has not received full payment the item will be released for sale.
3.4 Order delivery takes place once payment is received (or longer if mentioned by ordering).
3.5 Minimonkey sends a confirmation email when the payment is received.

4. Delivery
4.1 The order will be made available for delivery by TNT within five (5) workdays after payment is received (or longer if mentioned by ordering).
4.2 TNT generally delivers the following day to delivery addresses within the Netherlands.
4.3 A delivery confirmation email will be sent to you.
4.4 You will be contacted If for any reason the order will not be available for TNT delivery within five (5) workdays.
4.5 Minimonkey products offered on the minimonkey website are delivered from existing stock. If an item is temporarily out of stock we will contact you as quickly as possible.
4.6 Minimonkey is not responsible for TNT’s delayed delivery times or lost shipments.

5. Returns
5.1 Customers can return any item within fourteen (14) workdays after delivery to minimonkey for any reason whatsoever.
5.2 Notification of a return must be sent by email (info@minimonkey.com) prior to returning the item. Minimonkey will give instructions how to return the item(s).
5.3 Upon receipt of returned items minimonkey will refund the payment (minus shipping costs) within ten (10) workdays.
5.4 The item cannot be returned if:
– the item has been washed;
– the item has been used;
– a repair has been attempted;
– use instructions have not been followed; and/or
– the packaging (including labels) for the item is damaged
5.5 If the customer has received the wrong order, minimonkey will be responsible for sending the correct order.

6. Questions / Complaints
In the event of questions or complaints related to a purchased item, minimonkey would like to be informed by email (info@minimonkey.com)

7. Warranty
Minimonkey warrants its products against defects in materials and workmanship. We stand behind all of our products and will either repair or replace, free of charge during the first 12 months after purchase, any Minimonkey product that is defective. This warranty only applies to the original purchaser of the product which was sold by an authorized retailer. Proof of purchase is necessary. Should you have a warranty claim, please contact us via email [info@minimonkey.com].
Warranty Coverage does not extend to damage caused by misuse or any use of the Minimonkey product that is not in accordance with the instructions stated in the manual. Warranty coverage does not extend to any product that has been modified from its original construction in any way.

8. Privacy
All personal information will be used exclusively by minimonkey and will not be released to third-parties unless necessary for payment transactions and order delivery.

9. Liability
9.1 Though all information on the minimonkey website (www.minimonkey.com) is carefully gathered, it is nonetheless possible that certain information is not correct, incomplete, or not up-to-date. Minimonkey is not liable for consequences arising from incorrect or incomplete information on its website.
9.2 Minimonkey is not responsible for type, set, and print errors as a result of which involuntary incorrect sales prices are communicated. If this occurs the price will be corrected by minimonkey as quickly as possible.
9.3 Minimonkey cannot be held responsible for product deviations due to photo or monitor quality.

10. Force Majeure
Without affecting any of its other rights, minimonkey reserves the right to choose whether to suspend the processing of your order and withdraw from the agreement without judicial intervention in the event of a force majeure by advising the client of this in writing. In this case minimonkey will not be held responsible for any type of damage or loss, whilst acting in the interest of fairness and good faith.

All users of this website agree they have read and are in agreement with minimonkey’s general terms & conditions.